FAQs

Write your full name as it appears in the ICAO line of your passport data page.

Yes. You must complete all required information to be eligible to receive eVisa/ETA.

To make a payment, you can follow the link of Make Payment, Contact Us or chat with our Support Experts.

The validity period of your eVisa/ETA begins from the date specified in your approved eVisa/ETA document. You can enter on any date within this validity period.

If your passport with your admission stamp is lost or stolen, you must get them replaced immediately. You need to contact our Support Experts for useful help.

If you have the citizenship of the local country, you can use it to enter instead of applying for eVisa/ETA.

Yes, the processing time of Australia EVisitor/ETA will be postponed on national holidays because the Consular Department of the Australia Ministry of Foreign Affairs will be closed at this time.


List Australia Holidays and Observances below:

You must be free from tuberculosis when you travel to and enter Australia.

From 12:01am on Saturday 11 March, people travelling to Australia from China, including Hong Kong and Macau, are not required to show evidence of a negative pre-departure test for COVID-19.

Yes, everybody must apply for a separate eVisitor/ETA regardless of age.