Universal Terms of Use

User Conduct: You are solely responsible for all codes, videos, images, information, data, text, software, music, sound, photographs, graphics, messages, or other materials that you upload, post, publish or email through our service. You are not permitted to use our service for illegal purposes (including the violation of our data, privacy or the export control laws); interfere, modify or hack the integrity and performance of our service components

When we send you your Australia eVisitor/ETA, you have to verify immediately that all the document information is correct. You also must check that your passport is still valid for 6 months from the arrival date of your trip. Your Australia eVisitor/ETA will be sent by email and also accessible in your personal area. Australia eVisitor/ETA Service Team is not responsible for clients who do not receive our emails because of the incorrect email address.

Australia eVisitor/ETA Eligibility And Non-Eligibility

Eligibility:

Approval for citizens with valid passports mentioned countries on our website at Check Requirements
Approval for passports having at least 6 months of validity when traveling

Ineligibility:

Not available to people on a blacklist, warning circular or other restrictive lists
Not available to people endorsed on Parent's/Spouse's Passport i.e. each person should have a separate passport
Not available for Diplomatic/ Official Passport Holders or Laissez-passer travel document holders
Not available for International Travel Document Holders

Available

* You need to see the detailed information at ETA Fee.

Our Responsibility

Processing and resending eVisitor/ETA on time
Supporting all the eVisitor/ETA information in 24 hours
In special cases, some additional documents may be required. This seems longer than usual, then we will inform you by email.
We are not in charge of any delay or loss because of the wrong email address supplied by applicants or in case the applicants do not notify us that you have not received the approved letter.

Responsibility of Clients

Providing correctly your required personal information
Making full payment for our services
Signing the authorization form to confirm the transaction
Any change after paying the Australia Government Fee will be charged as a new application.
You are required to notify us if you do not receive the letter in time. If you do not inform us of this within 3 days, the service is considered complete.
Within 3 hours from the time we email you the eVisitor/ETA, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your eVisitor/ETA and the service shall be considered complete. We shall not be responsible for whatever matter arises afterward.
We can only begin to process your eVisitor/ETA application after we have received your full and correct required documents. The time of processing depends on the type of service you choose (standard, emergency, or rush). In case of any extra requirement, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required. If you delay sending us the full and correct documents as required, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.

Fees

To extend the service or any portion thereof is made available for any fee, you may be required to provide Australia eVisitor/ETA Service Team information regarding your Credit/Debit Card or other payment instruments. You represent and warrant to Australia eVisitor/ETA Service Team that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information if having any changes (for example, the change in your billing address or Credit/Debit Card expiration date) may occur.

If you disagree on any matter, you must notify our Australia eVisitor/ETA Service Team within sixty (60) days after the date that they charge you. We reserve the right to change our prices. Australia eVisitor/ETA Service Team may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received to Australia eVisitor/ETA Service Team thirty (30) days after the mailing date of the invoice. If not the services may be terminated.

There are 2 kinds of Australia eVisitor/ETA fees that you have to pay for getting your eVisitor/ETA to Australia, including Service fee and Government fee:

Service Fee:

The service fee is the amount of cost that the applicants have to pay for our service during an Australia eVisitor/ETA online processing from receiving and checking the applicant's personal information to collect the eVisitor/ETAand sending it to the applicant in order to get the stamp the airports or the landing border.

Government Fee:

The government fee is the amount that the applicants have to pay for Australia to process the application. Our system will automatically send you a confirmation email. You have to check carefully the applicant's information. After that, you have to pay the Government fee to finish your ETA process when the information is all correct.

Notes

Australia eVisitor/ETA Service Team will only process the application after receiving the receipt of the full fee payment. All fees and charges are payable in the currency nominated by Australia eVisitor/ETA Online Service Team, which is usually USD (United States Dollar). The clients are not authorized to withhold fees due to any service, guarantee or liability-related claims. In the same case, any right of offset on the part of the client is hereby excluded.

Service Regulations

The regulations on our website are able to be changed without notices. Australia eVisitor/ETA Service Team is not responsible for any delays or losses relating to such changes.

We will not be liable for any cost, damage, and expense from any fault or cause whatsoever, and including but not limited to liability for changes in the interruption, prevention, or limitation of travel and resulting expenses and costs, whether such damages, expenses, or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of the Australia eVisitor/ETA service fee paid by the customer for eVisitor/ETA processing, regardless of circumstances, whether or not Australia eVisitor/ETA Service Team had knowledge that such damages might be incurred and whether or not Australia eVisitor/ETA Service Team. Advisors may be or may be responsible for the contribution caused.

We will not be responsible in any respect or for any amount of delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including the Australia system being closed).

We will not be responsible for any changes from Australia. We will not be responsible for the processing time of the Australia eVisitor/ETA because it is dependent on the Australia system.

The requirements of the Australia eVisitor/ETA are established by Australia. They can be subject to be change without any notice. While we strive to provide complete and current information, we can not guarantee that the information supplied is the most complete and current. Australia eVisitor/ETA Service Team is not responsible for such information.

Format

Date: DD/MM/YYYY
Working days: all week except the holidays announced by Australia
Working hours: 24 hours

Refundable and Non-refundable Policy

We can only begin to process your application after we have received and confirmed your full required documents. The time of processing depends on the type of service you choose (standard, emergency, or rush). In case of any extra requirement, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required. If you delay sending us the full and correct documents as required, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.

1. Without document

* Within 12 hours from the time we send you the required documents to email and we have not received any documents from you. You will be charged 5% for The refund processing fee only.
* Over 12 hours from the time we send you the required documents to email and we have not received any documents from you, we will only refund you the 50% service fee and rush/emergency fee (if you choose rush/emergency service).

2. Sent documents
After you have sent us all the correct required documents, we will start processing your application immediately.

* If your application and document is accepted, we will send you the under processing proof so we will not accept any refund or cancellation request till receiving your visa result.

* If your application hasn't been accepted and the status is not updated either, we will only refund you the 50% service fee and rush/emergency fee (if you choose rush / emergency service).

3. Rejected result
* In case your visa application is rejected, we will provide you with the rejection proof via email so sorry we cannot refund any fee.

4. Late delivery
Depending on the confirmation time, if we have not sent you any visa result or update, we will refund you the rush fee or emergency fee.

* Within 3 hours from the time we email you the Visa Result, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your Visa Result and the service shall be considered complete.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Our Visa Experts cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your visa information with your passport and personal information prior to departure.

The refund amount would be worked out on the basis of the cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 03 - 05 days due to banking procedures to be reversed back to the same Credit / Debit card number / Paypal account which was used for payment.

Apply Now